Wiki and Product Management

31 Jul

“Don’t ever answer the same question twice”, this is the advice Jeff Lash gave to product managers on his blog, How to be a good product manager.

Pragmatic Marketing framework also suggests to get out of firefighting mode (tactical) and become more strategic.

If we need to accomplish this objective we may use Wiki. Wikies could be a good source for product managers to post information about products, sales processes and collaterals and allow the sales team to find it at a centralized place. Sales team can edit and hence share their experiences, and hence create a collective knowledge about product, customer, and market dynamics.

Think of a scenario in which Sales discusses their “secret” tactics to use the promotional material to get a “close”. Think of that being part of new-sales execute informal training. Think of it being done by the very people who are in the marketplace. So a tone, voice, language and style more conducive to sales teams.

Now take this further and think of a production/development manager adding a comment to the discussion highlighting the methodology, the technique, the production value to that discussion and editing that in the Wiki. So sort of closing the knowledge loop. Sort of behind the product’s front end scene thing.

Now imagine a Finance guy adding further a financial commentary as to what is more financially viable in all effective sales methods. A phone call – yes. A visit to customer’s head office in Milan – no. A conference call to customer’s head office – well may be.

Hence it starts a dialogue and its not being managed (read: labored) by a single person. The collective wisdom of groups, in this case the whole company, is building it up.

Lets think of it as Product Management 2.0, a more social, democratic use and creation of information.

 

 

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